1. INTRODUCTION
Welcome to Shakti Digital Health, a digital healthcare platform offering teleconsultation, digital health services, and related support services (“Services”). By accessing or using our platform, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use our platform.
These Terms govern your use of the Shakti Digital Health platform and associated services. Please read them carefully.
2. DEFINITIONS
In these Terms:
Where global best practices exceed statutory minimums, we endeavor to adopt higher standards.
3. USER ELIGIBILITY
To use the Platform, you must:
4. ACCOUNT REGISTRATION
To use the Services, you must register an account on the Platform. When registering, you agree to provide accurate and complete information and to update it as necessary.
You are responsible for maintaining the confidentiality of your account details and for all activities under your account. Notify us immediately if you suspect any unauthorized use of your account.
5. USE OF SERVICES
You agree to use the Services only for lawful purposes and in compliance with applicable laws. You must not:
6. MEDICAL DISCLAIMER
The information and Services provided by Shakti Digital Health are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our Platform.
7. PAYMENTS AND FEES
Certain Services on the Platform are subject to fees. All payments will be processed through secure third-party payment processors, and you agree to pay all applicable fees for the Services you use.
You are responsible for all payment-related information, including providing accurate billing details. Shakti Digital Health reserves the right to modify the fees for its Services at any time, with prior notice.
8. USER CONTENT
You retain ownership of any content, such as medical records or other data, that you upload to the Platform. However, by uploading content, you grant Shakti Digital Health a license to use, store, and process your content for the purpose of providing the Services.
You are solely responsible for the content you upload, and you agree not to upload any content that violates the rights of others or is unlawful.
9. THIRD-PARTY SERVICES
The Platform may include links to third-party websites or services that are not operated or controlled by Shakti Digital Health. We are not responsible for the content or practices of these third-party services, and we encourage you to review their terms and privacy policies before using them.
10. DATA PRIVACY AND SECURITY
We are committed to protecting your personal data in accordance with our Privacy Policy. By using the Platform, you agree to our data processing practices as outlined in the Privacy Policy.
11. TERMINATION OF ACCESS
Shakti Digital Health reserves the right to suspend or terminate your access to the Platform if you violate these Terms or if your account is inactive for a prolonged period. You may also terminate your account at any time by contacting us.
12. LIMITATION OF LIABILITY
Shakti Digital Health is not liable for any indirect, incidental, special, or consequential damages arising from the use of the Platform or Services, including but not limited to loss of data, revenue, or profits. Our liability is limited to the maximum extent permitted by law.
13. INDEMNITY
You agree to indemnify and hold harmless Shakti Digital Health, its affiliates, employees, agents, and licensors from any claims, damages, or expenses arising out of your violation of these Terms or your use of the Platform.
14. CHANGES TO TERMS
Shakti Digital Health reserves the right to modify these Terms at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after any changes constitutes acceptance of the updated Terms.
15. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms will be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
16. CONTACT US
For any questions regarding these Terms, please contact us at:
Email: hello@heyshakti.com
By using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.